You may submit an offer to buy Products included in a Product Listing through the Services. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. or another jurisdiction that does not allow automatically binding transactions. Returns 19. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Why Is Razer Stock So Cheap? You have to sue us in NYC. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. All purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where expressly allowed by Sellers, by us, or under applicable law. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. From there, you will be able to start a claim by following the prompts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Product Listings. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Seller hereby agrees to such automatic debiting. The section titles in these Terms are for convenience only and have no legal or contractual effect. Heres how to start a dispute: Log in to your PayPal account. Review the information and click Issue Refund. . To the extent permitted by applicable law, Grailed may (a) modify, update, suspend, or discontinue any aspect of a payment feature; (b) impose limits on certain features and services; or (c) restrict your access to or use of parts or all of the payment features, in each case at any time and without liability or other obligation to you. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. An example of data being processed may be a unique identifier stored in a cookie. You cannot accept further offers on Products sold through the "Purchase" option. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. grailed buyer wants refund To request a refund, please contact us at [emailprotected] Please note that we do not accept returns or exchanges on items that have been worn, altered, or damaged. The company was founded in 2005, and its Why Is Printify Shipping So Expensive and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Grailed offers a money-back guarantee for all items that are not as described in the listing. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. Would it help my case to just screenshot this and report it to PayPal? Don't post porn, spam, offensive stuff, or unlawful stuff. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. The first is to check the sellers feedback score. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. 1.555.555.555 | ippocampo edizioni sconti. The second is to read the sellers reviews. There are a few things you can do to find trusted sellers on Grailed. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. sweet potato sushi roll calories. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. Shouldnt need anymore info than that. Please see 17 U.S.C. No Representative Actions. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. Process and Remedy. Alternatively, Buyers can negotiate the price of a Product with you. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. BrookLinen. If you use our Services on behalf of another person or entity, (a) all references to "you" throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. Modifications; Holds; and Maintenance. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. To do so, please contact Grailed support through the help center. Grailed has a consumer rating of 1.43 stars from 61 reviews indicating that most customers are generally dissatisfied with their purchases. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. Manage Settings and our Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). Buyers are responsible for any shipping costs incurred with respect to their purchased Products. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. For E.U. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. I am obliged to do so despite making it clear the pants are cropped? Grailed is the one-stop destination for buying, selling and exploring menswear. Yes, you can cancel a Grailed offer. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. Scroll down on the transaction details page to view the following: 4. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Yes, there is seller protection on Grailed. Press J to jump to the feed. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. Complaints, questions, and claims related to a Product should be directed to the applicable Seller. and check with a representative about your moneys whereabouts. Please note that Grailed does not issue refunds for items that have been shipped. Grailed is the largest marketplace for exclusively men's fashion. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. For more information, please see our Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. rite aid store. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. Once you've sent a refund, you can't cancel it. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. Click Continue. Few hours later they message me saying they made a mistake and wanted a refund. Payment Disclaimers. Binding Offers - Binding offers means that a buyer is . 13. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. Privacy Policy. I sold an item on grailed for 231 usd (buyers offer). You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). The consent submitted will only be used for data processing originating from this website. Grailed may sometimes furnish an alphanumeric code that can be used for promotions or discounts for purchases through the Services. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. When you are filing a PayPal claim, you will need to have some documentation to back up your case. if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by. User Content Prohibitions. For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. Inherent Risk. You agree to pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). Log into your Grailed account and locate the sale in your Message Inbox. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Other times, they will try to sell an item as an authentic item when it is not. You assume certain risks in using a marketplace service such as Grailed. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. These are usually items like designer clothes, shoes, or accessories. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. Posted by u/[deleted] 1 year ago. Just another site grailed buyer wants refund Founded in 2018, Grailed has quickly amassed over. So earlier today i sold some kappa track pants. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. Grailed sellers have up to 7 days to ship an item once it has been sold. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Seller hereby agrees to such automatic debiting. According to a recent article, Grailed has approximately seven million users and over three million product listings. Cookie Notice The way it works is surprisingly yet effectively simple. You have to agree to this process to use. We and our partners use cookies to Store and/or access information on a device. r/Grailed. Thanks for your blog, nice to read. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. To the fullest extent permitted by applicable law, you release Grailed from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users (including Buyers and Sellers) and the acts or omissions of third parties. Seller Commission and Payment Processing Fees. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Call Us Today! Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. Process. Can You Get a Refund on Grailed? Sellers may be able to discount a single Product Listing or multiple Product Listings at once. In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). Once you confirm, the offer will be canceled and the listing will be removed from your account. 4. I won't receive any Right to Share Other's User Content. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dawkins graduated with a MBA in 2015. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. Cookie Notice If things go really wrong, this is the process we will use to litigate the issue instead of going to court. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. Tell him you accept no returns. Do not make offers or attempt to buy something if you do not intend to pay the agreed-upon price. Include your order number and the reason for requesting a refund. We do however collect taxes that we are required by law to collect. For more information, please see our You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. The pros of Grailed: (the "FAA"), to the maximum extent permitted by applicable law. He claimed he didn't realize it was cropped and wants a refund. We wanted to provide a more personal view into Grailed as a company and who is behind the Marc Dutton Tahun Yang lalu. if youre dissatisfied with your purchase or if you didnt receive the item at all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). Reply [deleted] As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. You agree to first contact us and try to resolve the dispute with us informally. Grailed is one of the largest online marketplaces for brand new and used clothing pieces that are curated to tailor men's styles and preferences. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. What is the likelihood that PayPal will refund him? and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. To the fullest extent permitted by the laws of the E.U. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. Please respect our trademarks and brands. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. Sellers may choose to reimburse or refund a Buyer. Seller Initiated Refunds. Are you looking to sell your designer shoes, but not sure where to start? I do not want to refund either becayse i want the sale obviously. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. Any agreement for and/or purchase of a Product is made solely between Buyer and Seller. There are a few reasons why Printify shipping is so expensive. You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. Shipping. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Is he in the right to request a refund here? How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I am afraid they will refund/chargeback once they get it. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. If the Seller is unwilling to return/ issue a refund for the Product, if you purchased through PayPal you may then contact PayPal to dispute a charge. If we are unable to resolve the issue, we will refund your purchase. For more information, please see our If you have a problem with an item you purchased on Grailed, were here to help. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. As a Seller, you agree that: (a) you are solely responsible for the accuracy and content of any Product Listing, including its lawfulness; (b) you agree that you have all rights necessary to sell your Products; (c) you will not list or sell any counterfeit Products; (d) we cannot guarantee exact Product Listing durations; (e) we may modify Product Listings at our sole discretion; (f) we reserve the right to delete any Product Listings for any reason upon notice to you; and (g) a Product Listing is not guaranteed to appear or not appear in any particular search and browse results. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. For more information, please see our You and Grailed agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and Grailed will pay the remaining JAMS fees and costs. If anything is wrong, please send an email with all the details to. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. Here Is How You Can Apply for a Grailed Refund Through PayPal. If you counter or decline an offer, we will notify the Buyer. We want these terms to be easy to understand, so we added some simple summaries throughout. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Initiating conversations regarding a Product purchase outside of the Services, completing purchases outside of the Services, and soliciting users to Grailed competitors or attempting to circumvent Grailed fees by completing transactions initiated on Grailed off-site, are considered off-site activities. Select the payment you want to refund and click Issue a refund. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. We will investigate and work with you and the seller to resolve the issue. 14. Use of the word "including" will be interpreted to mean "including without limitation." Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. Our expert moderators ensure all listings posted for sale are 100% authentic. Shipping. Just the thought of suing a company that wronged you in small claims court seems far-fetched. If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. You will then be asked to confirm that you want to cancel the offer. We all tend to get so caught up in our everyday lives that, over time, we end up wasting decent sums of money. Click on the conversation from the buyer to view the tracking information details. 3. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. Arbitration of Disputes. And the first thing you need to know about offers on this marketplace is that there are two kinds of offers- binding and non-binding offers. Click I want to receive a refund. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another.
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