Who is looking out for us ? Add a message to the buyer explaining why the refund wasn't full. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. Select. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. document.write ("-->, , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Whether you need to accept the return depends on their reason for opening the return. document.write ("'><\/scr"+"ipt>"); There is no more seller protection. See Evidence of successful delivery to the authenticator below. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. As you may already know or will find out after watching this video that it simply doesnt matter. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. The item was shipped and confirmed as delivered. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Enter a return merchandise authorization number, if you use them. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. In some cases, your response options may differ. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Select the applicable selling categories. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. It may only be used to recoup losses when an item is returned used or damaged. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. I am not saying that's what OP was doing, just informational, since they are new to SNADs. If you're responsible for return shipping. SeePartial refund guidelines. Enter the amount you wish to offer the buyer. Enter a Return Merchandise Authorization number, if you use them. Answer (1 of 15): You get a refund. Im on the phone with eBay seeing what if any options I have. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I have an email that I have never seen in my 20 years at eBay.
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