Filter. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. The process took 1 week. You deserve to be treated better especially for what youre getting paid. ERGO Seguros de Viaje My sincere apologies for the frustration and inconvenience caused. - Email address - Full name - Telephone no. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. They are passionate about supporting new people into the business and we receive great feedback. 2730-055 Barcarena, Customer Services Department A good clear line, too, with no annoying background noise! Its quick, easy and totally free. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Not a good experience. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I should have asked for the policy to be posted to me. Application. Don't Pay out on Holiday cancellation due to Death of Parent. - Sunday: 10am - 4pm. Bedford Road, a, We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. span.icon-caret.is-active svg { }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. A company who has to bang on about diversity isnt a diverse company. Were available during the following times: n 71 Edifcio D 2 Dt, Queluz de Baixo Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Thank you for posting your feedback and for recognising we have fantastic people in the business. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. HR Director. Then like us on Facebook and follow us on Twitter. The calls are non stop , its very busy and mentally exhausting . If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department I had to deal with an out sourced company. ERGO Seguros de Viaje Thank you. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. This place has lost all hope. View our cookie policy here. These can take up to 7 working days to get to you. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. I will only use them in the future. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. They subsequentialy told me to claim for myself. The team leaders judged me not being in without any understanding. Seemed silly, but so be it, or so i thought. var STYLE_PREFIX = 'wsite'; Interview. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. My dad died whilst abroad, he was insured with stay sure. //--> We recognise that everyone has ups and downs in their lives and we are always there with support. . Theres no jargon in our rights guides. Monday 26 December: Closed @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} .wsite-product .wsite-product-price a {} Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Very friendly, knowledgeable and . .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Thank you for posting your comments. Offer comprehensive training to fullfill the role. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. and make your voice heard. Fantastic service with a lovely consultant. We hope this will continue to inform and provide insight to our employees on the decisions we make. | Read 199,981-200,000 Reviews out of 200,383 . ) I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Whenever you need us, our 24/7 claims team is here for you. } The calls are non stop , its very busy and mentally exhausting . I could put it down racism but overall they are just a horrible company who treat people bad. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Sunday 25 December: Closed I always use Staysure for holiday insurance. Even though you can earn a lot with the bonus, the bonus system is unfair. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Have a fantastic holiday. We will do everything possible to ensure that you receive a high standard of service. Wishing you all the best for the future. It should be made more simple. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Finally I started a new booking and was successful in receiving a quotation which I accepted. Lack of direction from middle management and above. staysure hung us out to dry. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. We also ensure all reviews are published without moderation. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Thursday 29 December: 8:30am 8pm Was put on a call back BUT this never happened. I would like to reassure you that Staysure take all feedback about our products and services very seriously. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Greatest accomplishments. I applied online. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. - Calling from within the UK: 0333 014 4512 When is a time you've been in a difficult situation and how did you solve it? _W.customerLocale = "en_GB"; TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. $(function() { Thank you for choosing Staysure. left: 0 !important; Sunday: 10am 4pm, Christmas hours: Thank you. Companies can ask for reviews via automatic invitations. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. The advisor was very helpful and explained the various options available. Outright being lied to didnt help either. Most of the time the customers were great and easy to get along with. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Staysure is a trading name of TICORP Limited. - Calling from outside the UK: 0044 1604 210 845 .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} font-family: "Montserrat" !important; You may change your settings at any time or accept the default settings. So you can be confident that youve got the right cover, thats tailored just for you. The HR Team. function initCustomerAccountsModels() { We were devastated as grandchildren had been couting the days down. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. So you can be confident that youve got the right cover, thats tailored just for you. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Sometimes the Customers are not vey nice. - Saturday: 9am - 5:30pm your insurance policy. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Verify your email to use filters. Then there was pressure to involve fiends to purchase Staysure insurance. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Find out how we combat fake reviews. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Wed like to hear from you. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Companies can ask for reviews via automatic invitations. } Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. A nice change from the hassled feeling I often feel when dealing with call centres. See if we've answered your question in our Covid Help Centre . There are also plenty of opportunities to develop into other area and for promotion. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Also, for some of our insurers we may receive a profit share payment if they If youd prefer to speak to a member of the team on, please call us on: Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. longer working hour, monotony work, short holidays. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Thanks for your feedback. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I was really impressed how EASY and QUICK to claim and get the money back. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Dear WAMM71,Thank you for your 5 star review. {"hasCustomMembership":true,"hasCustomMinicart":true} Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Dear Anne Parry,Thank you for your 5 star review. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. - Calling from within the UK: 0333 014 4512 In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Resolver can help you send your complaints to Staysure. If you need more help, please visit our FAQ Help Centre. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I was trying to pay for a quote with them kept waiting for over a day to pay. Having problems? We're very proud of the people that work in the business and recognise it's great people that make a great organisation. (yes - you get penalised financially for helping customers). We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. We are remunerated by commission for the arrangement, service and renewal of This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . We are remunerated by commission for the arrangement, service and renewal of Dont use this company. How to make a complaint | Staysure Need help? Staysure 7 Nov 2022 - Remote Customer Service Representative . Overall experience. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. }); Quick and efficient service, very knowledgeable of medical conditions.Thank you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. document.dispatchEvent(initEvt); +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Will definitely be dealing with Staysure in the future for my holiday cover. .wsite-phone {} No progression here unless your good friends with the senior management. a:visited, Because of this we were able to answer medical questions with out being flustered and accepted the quote. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. The initial purchase was fine. If youd prefer to speak to a member of the team on, please call us on: Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} What a get-out-of-jail clause that is! You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure is a trading name of TICORP Limited. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Was this review helpful? initPublishedFlyoutMenus( Warm regards,Emma, Very pleasant and helpful staff. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB .wsite-image div, .wsite-caption {font-size:18px !important;} .mobile-nav .icon-caret { #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Happiness score is 39 out of 100 39. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. If you need to cancel your policy please click here. Thank you. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} 3-5 Rushmills Business Park, Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Were sorry that you did not enjoy your time with us and we wish you success in your future role. } 28703 San Sebastin de los Reyes Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Have a fantastic holiday. I have given this review 3 starts because I found it very difficult to register online to open an account. The People Team. It wasn't great. } Well always be on hand with guidance and support to help you get the results youre looking for. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Team leaders are always on hand if needed. Staysure. I dont know what Id have done without them. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. You never know if the training team/management are telling you the truth or lying to you. (function($) { A very unfair company. .wsite-button-large .wsite-button-inner {font-size:14px !important;} achieve performance targets across their product portfolio. Get started now and lets get this sorted. Policy came through as expected. . Search job titles. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. } Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Verification can help ensure real people write reviews about real companies. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. width: 100% !important; I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. The operative on the phone was superb and I thank her for guiding me so expertly through the process.
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