follow the steps below. Unconscionable Money grabbers. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You can resell your ticket using either an app or a PC. It is taking Stubhub about 120 days to process refunds. Needless to say, I initiated a dispute over StubHub's transaction. Tried to resell same tickets for $20 more. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I called the credit card company and the charges on the card had not even hit yet. The refund will typically process within 5 to 8 business days. I was not able to enter the concert . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. You also have the option to opt-out of these cookies. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Select the ticket group you'd like to sell. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? What does "100% guaranteed" mean these days? StubHub has already been targeted by a $5 million lawsuit over the change. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I have been attempting to contact you several times regarding ticket order #553613638. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. It . Analytical cookies are used to understand how visitors interact with the website. Stubhub Return Policy and Refund Guide Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews They just don't care! Open the SeatGeek app. We were not the only ones. They said outta luck. Current Ticket Policies: Subject to Change*. 01-24-2022 11:26 AM. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. They had me wait 3 hours to tell me to go scratch. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? At NO stage did they advertise this game as a TBA or TBC date and time. 01-30-2021 01:41 PM. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Needless to say, I received a full refund. Putting the money back in StubHub's money-back guarantee. Overcharged. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money them this was wrong and deceitful and did not get off the phone until they refunded my money. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. StubHub stopped guaranteeing cash refunds. Just bought tickets. All of our tickets were void, fakes, frauds. We lost the concert for that. Other sellers may take a case-by-case policy. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. How to contact the seller. Danielle is the author of this solution article. a cash refund, but that cash refunds remained the default. We are changing the way you register and sign-in to the StubHub Community. "I finally got a supervisor on the line and he said 'No. What is your rescheduled or postponed event policy? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. I wish I found this website earlier. Said cancellation was glitch. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Massachusetts has clear rules on returns and refunds. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Make the best possible case for yourself. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub to refund canceled events after pandemic complaints - USA TODAY At that point, never before that, I saw that it said that the refunded amount had to be used within one year. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. to see the game on TV? StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund I don't think it's fair that you hold our money like that and can only offer us the option to sell!! And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Attorney General Yost Inks Agreement with StubHub to Issue Ohioans View SeatGeek . Have you made a mistake by purchasing an excessive number of tickets? Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. At NO stage did they advertise this game as a TBA or TBC date and time. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. How to Get a Refund for All Your Tickets - Vulture So much for the 100% guarantee. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Hi Joan. Is it still taking 120 days? StubHub has the final decision on whether or not you will receive a refund. Read this advice or complain & cry later on.. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! For $2400 this is pure BS and will not stand. OK, I think this show has been rescheduled to September 7, 2022. Fans outside of North America are defaulted to a refund. However, from the date selection to the purchase the date was changed. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. The company even repeated that promise of full refunds in an email sent to Cormier in early March. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. My girlfriend's 30th bday gift is being ripped off! Keep asking to speak to someone higher! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Im sensing a nice class action lawsuit coming your way. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Will I be able to get a refund . First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? Thanks. I was able to receive a refund but we all know that does not help. But by the end of March, refunds were suddenly gone. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Last Updated on June 24, 2020 by Dave Clark If any of these tragic events occur, you will be eligible for a refund. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Customer service will only take calls for ppl with event in the next 24 hours. Wrong seats. I went to Barclays Center for the Chris Brown Party Tour yesterday. StubHub Changes Refund Policy For Final Four Ticket Buyers StubHub's FanProtect Guarantee : StubHub The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Buy sports, concert and theater tickets on StubHub! anyone have any advise on how to deal with this? Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. They DO NOT have their customers backs. This cookie is used for the website live chat box to function properly. It is taking Stubhub about 120 days to process refunds. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. We also use third-party cookies that help us analyze and understand how you use this website. FRACK! Tap Tickets in the navigation bar at the bottom. Its my first and last time using this site. I will never use this site again and highly advocate not using it to anyone due to this. Last time I'll probably use StubHub. But you money hungry corporates line your pockets and just go on like we owed that money to you. Bonnie cancelled. No Refund Policy? Dave Clark. She said to late sorry. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. NEVER again! This cookie is set by GDPR Cookie Consent plugin. Wrong seats. Get the latest news on COVID-19 delivered to you. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. You will enter your community username and new password and done! How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Ticket buyers and sellers say StubHub owes them after - Marketplace Stubhub does not accept returns. You can send a private message to us here @TeamStubHub. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. StubHub offers refunds for pre-policy change cancellations I will never use Stub Hub again. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I'm sorry but how is it their fault you messed up or your plans changed? UPS delivered my tickets, but now I can't find them. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. It's not fair to the seller or stubhub. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. StubHub Issues Response To Voucher Policy Frustration - TicketNews However, StubHub is not responsible for partial performances, line-up, time, or venue changes. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Never Will I Buy From Stub Hub Again. Still haven't received refund. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Stub Fraud. 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IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. After placing me on hold they said, the tech reviewed it and it did show on the website. Also disputing a charge that you made is fraud. He did not do that. If it is postponed/rescheduled, the tickets are still valid. Hi, @Fatsuma! I just bought a parking pass for an event. I have explained this to them and basically they don't give a crap. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. i am not interested in a credit that expires so therefore am requesting my full refund. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. StubHub itself admitted no wrongdoing in the settlement. I would like to receive a refund. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Concert is tonight and just received tickets in a completely different section then what i paid for. Even talked to their top customer service expert who was an absolutely useless subhuman monster. StubHub's no-refund policy leaves ticket holders fuming - WCPO i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub to refund over $3 million to more than 8,500 Colorado customers I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. As your event is postponed you are in limbo. Didn't find out until day before event. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I am traveling today from Mexico to Madridfor what? StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. I called customer service right away, but they denied a refund. The Hollywood Reporter is a part of Penske Media Corporation. THE ATTORNEY GENERAL SAYS ANYONE AFFE. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. And if you work in corporate you know that everyone has a boss except the CEO. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Are you kidding me really!? Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. The cookies is used to store the user consent for the cookies in the category "Necessary". The parking pass was sent to me with in 5 mins. The cookie is used to store the user consent for the cookies in the category "Other. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. On Feb. 26, StubHub's general counsel was hailing the company's . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Include the reason for the refund and any supporting documentation. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. StubHub is a global marketplace and our policies vary by region, in line with local guidance. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. I purchased tickets at the very last minute and got amazing seats. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! This all happened within an hour after the person bought them. We greatly appreciate our communitys patience and understanding during this extraordinary time.. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. I just had to comment on here as a reply to everyone complaining about stubhubs return policy.
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