A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Find and engage customers across all channels. What You'll Be Doing . 0000017388 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream 0000017350 00000 n Business transformation begins with innovative customer experience strategy and insights. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. When you have a great customer experience you know it. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Learn why we use cookies and how to manage your settings. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. PR Newswire (US) Full Year 2022. 0000005417 00000 n from 8 AM - 9 PM ET. Understand your customers on a deeperlevel. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). There is nothing worse than a dumb bot. To learn more visit us athttps://www.ttec.com. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Want more insights every month, delivered to your inbox? TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000010205 00000 n 0000008134 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Optimise your contact centre Learn more. We make it a point to make sure all our employees feel valued and . The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . The people, processes, and platforms to optimize your contact center. Then manage and measure it all through a single platform to grow customer lifetime value. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000054542 00000 n "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 28 0 obj <> endobj xref We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Please indicate that you are willing to receive marketing communications. 0000121239 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000013691 00000 n Now, how cool is that? Empower your frontline employees Learn more. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. from 8 AM - 9 PM ET. Upselling products and services to existing customer base . TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Don't wish for happy customers. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. _? Cloud-based technology and intelligent automation powering effortless customer and employee experiences. "I am . Digital CX Jump-Start. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . They frustrate consumers and can hurt your brand. 0000001450 00000 n and reduce cost to serve. library that's as agile as we are. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000002238 00000 n h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream from 8 AM - 9 PM ET. When typing in this field, a list of search results will appear and be automatically updated as you type. Operating Income was $48.7 Million or 7.4 Percent of Revenue. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Gain a competitive advantage through automation. 0000116041 00000 n optimize CX. 0000119952 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Exceptional customer experiences start here. %PDF-1.4 % Humanify(R) @Home. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 0000031129 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000029878 00000 n amazing customer AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best . Our TTEC work from home team has 41 preferred residency states. When it comes to your customers, only the best technology will do. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Custom built to solve your Our industry specific CX solutions can help. 0000007228 00000 n This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000004769 00000 n Omnichannel technology that delivers personal CX at scale. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . The best outcomes. 0000002397 00000 n 0000163192 00000 n 0000003270 00000 n It also provides tolling and transportation. AI and automation trends, High-tech goes all-in 0000030379 00000 n 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Learn why we use cookies and how to manage your settings. Financial highlights for the two segments are provided below. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. 0000125548 00000 n We combine leading technology partnerships And, one that helps you predict what will happen in the future. For 40 years, our business has been helping companies make their customers happy. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Privacy Policy. 0000001643 00000 n journeys, 5 digital transformation Your customer's journey, guided by technology. 0000074192 00000 n Custom built to solve your specific challenges. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams.
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