She has a flare and creative abilities which we appreciated. He's the complete opposite. With a keen eye for details, love for . And, the little details are a big reminder that a real person created something special just for you. I bought $4500 worth of stuff on the website and they charged me $5500. We furnished our dinning room, formal living room and family room furniture at Arhaus. How can I ensure the furniture I am ordering fits in my home? And I love the way they do customer service from sales to delivery I have no complaints. Sales rep did further investigation and it seems that my order has not been processed at all! Does someone need to be home to accept my delivery? I recently purchased a sectional and a table. Where can I find more information about my Arhaus Credit Card account? We purchased 2 dining table end chairs in Feb 2021. Worst customer service ever, the sales associate lie to you about the delivery schedule. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. All pieces look sturdy and well constructed. Thank you to Tricia and Michael for all of the help with our furniture purchases! One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. The pros: Beautiful selection of unique, quality dining furniture. Phenomenal store. Arhaus is a lovely store in Plano/ Frisco Texas area. I recently purchased a condo after selling my home. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. I love the quality, the color, the comfort we get lots of compliments. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Don't waste your time. It was purchased during a very good sale at the store. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I wanted the space to have a totally different vibe than my home. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Run don't walk away from Arhaus! While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. It is always a broken promise. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Poor customer service. Please send all requests to [emailprotected]. On the day of the delivery Tricia was there!! Restoration Hardware Company Information Company Name: Restoration. With a 7-page contract. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. This is total crap. We ordered six leather dining room chairs. Dont buy from Arhaus. Never recommend to anyone. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. | Read 21-38 Reviews out of 38 Please contact Arhaus for details. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. She took a look at the rest of the house, consequently I bought more furniture! Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Please see our Measuring for Furniture Delivery guidelines. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We also ensure all reviews are published without moderation. Great customer service. There was a mishap and we got a wrong ottoman but customer service eventually got it right. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Love coming here! I look forward to working with you in the redesign of our living room! Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Highly suggest you check it out and give your home that fresh touch Arhaus provides. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. The national Arhaus customer service is the worst customer service Ive ever experienced. Do you ship to Canada or other international destinations? I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. I have spent way too much money at Arhaus over the years to be treated so poorly. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? 51 customer reviews of Arhaus. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. They said they would be back in touch. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Start with a fabric or finish swatch to ensure the perfect choice. the perfect rug and dining chairs as floor samples. He went above and beyond to make sure my husband and I were satisfied. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Thank you for your exceptional service and quick turnaround time! I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I'd give this place zero stars if I could. After finalizing the design the order went in. Customer service never calls back when you try to resolve the account. Better yet, these already-marked-down slipcovers were an additional 50% off. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. He was super friendly and helpful. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. There is no question that their furniture is beautiful and current. Will my merchandise be assembled at the time of delivery? They did not question anything that we called. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. So i called Daniel and told him about this and he said he will call me back. We expect to keep finding more of what we love at Arhaus. Learn more about purchasing Worry-Free Protection Plans. Definitely will be back. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. What if I have an issue during or after my delivery? The pros: Nicely designed, modern sofas and sectionals. I spend about $5k to purchase the patio furniture last December. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. This is a follow up to my September 27, 2022 review. He was very professional and patient during our decision making process. That looks normal. Can I return an item to a store location? They have moved my delivery date multiple times and can not commit to anything. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Delete They told me they dont cover surface issues, are you kidding me? 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