A copy of the letter requiring Jury Service. Where You have not been physically examined by a Doctor prior to the date of the Booking. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. (This can normally be obtained from the transport companys website). 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Might be worth looking into? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Adverse weather with no Government Agency warnings not to travel. Requesting a Refund. Cool, just upload a goddamn police report. means a requirement to move address imposed on. How totally useless. Where the examination is being provided by a commercial business (not by an educational board). You can do anything you want if you're the only game in town. Attendance at business meetings and business travel. Press J to jump to the feed. Immediate household persons living together at the same permanent address. What can I do if my tickets are lost, damaged or stolen? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). etc. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Sell tickets directly from your Ticketek Account. Can never get a refund on tickets and/or speak to someone within Ticketek. Ticketek Australia you're a pathetic poor excuse for a company. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Are Refundable tickets offered on Gift Voucher sales? Safe, Fast and Verified In event of a Refund Application the English language version shall be the basis of settlement. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. This meant that I had to sit & concert was standing room only. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Ticketek takes the issue of scalping seriously. The call centre shut the phone to the customer's face.. Therefore, it's impossible to speak to an actual person. Finally got an answer from them when I contacted fair trading to help. Travel insurance and COVID-19: what you need to know. Seven tries before I finally got my second choice of seats. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. They do but its retarded. Any translation of this document from English is for assistance and information only. Any vehicleYouplan to use during theBooking. I find the app difficult to navigate. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App I haven't received my order confirmation email. Any temporary relocation for work must be for a period of at least 3 months. No way to recover tickets. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Where documents can be replaced in advance of theBookingor on the day. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Just upload its fucking DEATH CERTIFICATE. Where you cannot provide evidence that the person affected is within the. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . A police report or crime number to confirm the theft(Self-declaration not accepted). There is no phone number, only an email which does not get answered. Voluntary relocation or where you are changing employer for a new role. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. No way to recover tickets. Not that they are necessarily wrong, but people often don't comment when things go routinely right. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). As it got closer to Christmas I started to worry, as they were to be presents. (This can normally be obtained from the transport companys website). They need a better system and more staff it seems. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Create an account to follow your favorite communities and start taking part in conversations. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! This is such scummy conduct. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Can I purchase multiple orders in one transaction? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Anyone has experience getting refunds from them or have advice on what I should do here? https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What will a Marketplace ticket look like? Conditions that are unpredictable and the event is more than two months in the future. To read more about Covid-19 please visit our dedicated page here. The following words or phrases have the meaning shown below wherever they appear in bold in this document. You may also wish to resell your tickets if you cannot use them. I got tickets to a concert from ticketek that got cancelled of covid. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. means cancellation or significant delay of flight(s) which. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. A police report confirming details of the theft. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. So thanks very much! How insensitive is that. Forcing people to own smart phones is not giving people choice and freedom. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The customer service was super helpful and I got the ticket value back and it sold super quickly. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. i spent 2 hours online and still didn't manage to secure tickets. Sell tickets directly from your Ticketek Account. Ticketek is selling for the following venues only. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication The office was just as bad as the ticket fees would have you believe. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Doors Open: 5:00pm Privacy (data erasure request) Lost a baby recently? etc.WHERE IS THE ACCOUNTABILITY? Basically, because they're the only game in town, and they can do whatever they fucking like. 2023 Trustpilot, Inc. All rights reserved. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Appalling service. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Presented by: Breakdown A copy of the call out note froma nationalbreakdown recovery service. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. It's about $1500 and I have no idea what to do next. means the unforeseen change of the date of an examination that. (Receipt required for Doctors note refund up to $100 or equivalent). I have now been trying for a refund for 6 months. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Attendance at business meetings and business travel. means an unforeseen circumstance completely outside. Please also read the General Conditions of Refund. to then often have to go to their desk at the venue to follow up the issues. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Why is this company even allowed to operate?????? It goes against our guidelines to offer incentives for reviews. We/Us/Our We are the Booking agent with whom You made the Booking. What happens to my money when I buy a ticket? Pleased to meet you, won't you guess my name? Clunky unhelpful booking site for Mary Poppins Melbourne. A copy of a notice from the examination body, school, college, or university confirming the change of date. I can not believe in this day and age HOW BAD this company is. Safe, Fast and Verified We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I've purchased a ticket and my event is tonight! If enough people do it they'll be investigated. Many of us haven't booked on line since COVID started, The site is worse than I remember. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Here are 8 tips for writing great reviews. Maisie Peters: 7:00 7:45pm Simply do not try to contact them in any way shape or form.Worst customer service. I have been linked to your site from Ticketek.co.nz. Why is your site permanently unavailable. Almost 90 days and still waiting for my refund back. They ended up rejecting my application for a refund and closing it down entirely. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Hands down. Any temporary relocation for work must be for a period of at least 3 months. Was given tickets for Ed Sheeran concert as a gift. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Suncorp Stadium Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Like. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. If could give a minus 10 score I would. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Sell tickets directly from your Ticketek Account. The best person in the world. Please also read the General Conditions of Refund. If they mean no-shows, then so be it. We may consider other Emergency Circumstances at our discretion. Sell tickets directly from your Ticketek Account. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I have contacted your Customer Service team but have not received a response. Scalping 18. Never ever again. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I'd be interested whether this is something the ACCC would be interested in. Ticketek routinely mismanages ticket processing which should be simple. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. There is no phone number, only an email which does not get answered. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. , please contact the Customer Service team directly for further advice about your Refund. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? A copy of the travel warning from the Government Agency. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Their customer service to follow up and right the problems is poor. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Fire A report from the fire service and/or police. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Safe, Fast and Verified This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. In event of a Refund Application the English language version shall be the basis of settlement. means the unforeseen change of the date of an examination that. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Attend participate in, take part in, use, or be present at. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. But the thing is, they didn't. A copy of the travel warning from the Government Agency. I will never purchase anything with you again. I was certainly given the runaround by others who I had dealt with. New comments cannot be posted and votes cannot be cast. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. For many, international travel is back on the cards. NEVER NEVER again. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . (Receipt required for Doctors note refund up to 50 or equivalent). There is not one good review about this dodgy company. Sell tickets directly from your Ticketek Account. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Buy guaranteed tickets for sold out events at a fair price. Proof that the passport has been reported to and cancelled by your Government Agency. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Change My Location Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Where You are the business owner or registered Director, or a member of Your family is. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. They gave me specific number to call to move tickets. Ticketek Marketplace (marketplace.ticketek.com.au). I want an refund, yet there is no way I can get it. Youmade an unsuccessful request for annual leave for the date of theBooking. Automatic Refunds Where a Ticket is offered for sale, sold or Don't EVER buy for a friend, NIGHTMARE. More Info. Fuck that, what a joke of an optional extra. and subject to change at any time. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Easy as. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Why is the price displayed on my ticket different to what I paid? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Where You have not been physically examined by aDoctor prior to the date of the Booking. :(, tails, they sent an email saying they has processed the refund. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Hopeless website. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Armed Forces Naval Service, Marines, Army or Air Force. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Years ago I did a few days temping at Tiketek. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I just resold a ticketek ticket on Tixel. All Theatres and productions and sporting events should seek alternative partners. A copy of a notice from the examination body, school, college, university confirming the change of date. are the business owner or registered Director, or a member of. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Why does Ticketek Marketplace charge fees? Budjerah: 6:00 6:30pm An incident number or report from the Police or relevant traffic authority. I couldn't return to where I was, no progress, the booking system repeated itself, etc. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I got tickets to a concert from ticketek that got cancelled of covid. Are Refundable tickets offered on Gift Voucher sales? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Buy guaranteed tickets for sold out events at a fair price. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Released a technology that is fully flawed just like the rest of the governing bodies around the world. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. A copy of the notice of failure or disruption of the public transport. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Are Refundable tickets available through Ticketek Marketplace? There is no customer service centre you can call, just an automated voice call telling you to email. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Make a report to ACCC. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. failed the examination previously and had to re-sit. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Any vehicle You plan to use during the Booking. A doctor cannot be You or a member of Your family. A doctor cannot be You or a member of Your family. We may consider other Emergency Circumstances at our discretion. They will do anything to hide from you. Is it cheaper to book online or through a travel agent? Tixel is a safe ticket marketplace to trade tickets from Ticketek. Youmade an unsuccessful request for annual leave for the date of theBooking. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. means weather where a Government Agency has issued warnings not to travel which mean. I reported the scam to my credit card provider! Attend participate in, take part in, use, or be present at. What a disgrace!! Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales.
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May 30, 2021 by
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